About Client  

The client is a billion-dollar Internet service provider offering a wide range of digital media and cloud services for businesses.   

Country USA
Industry Media

Business Requirement 

  • Improve customer service and satisfaction by streamlining a few processes and building new channels.
  • Develop backend communication channels and data processing module
  • The client had a legacy system which wasn’t enough to achieve the new goals and work well with new features. Hence, they needed to re-engineer the legacy system that enables ideal customer experience management 
  • Develop and maintain the billing solution along with various transactional activities  
  • Need a partner to engage in end-to-end project life cycle across the spectrum 

Our Solution

  • Cloud-based solutions to migrate legacy applications to Cloud – Migrated all applications to AWS 
  • Upgraded native mobile application to cross-platform technology with React Native 
  • Integration with the legacy systems 
  • Rearchitected the Sitefinity framework for better conversion rates for online presence & digital marketing and A/B Testing for better conversion rates 
  • Implemented Test Rail & Postman for Automation Testing to make the application more robust and error-free 
  • Comprehensive billing engine with a complete user flow right from sign-up to billing 
  • Payment gateway integration 
  • Partnered with digital solutions for payment services such as bank transfer, credit card, direct debit, and in-app purchases 
  • Accelerator enabled early-to-market strategy for Blockchain-based digital signing solution 
  • Created reconciliation reports 
  • Compliance with GDPR, PCI, geo compliance, and HI-TRUST 
  • Prevent & mitigate frauds as part of security measures to ensure the confidentiality of customer’s information, we leveraged Accertify [PCI DSS validated Level 1 & ISO27001 certified service provider] 

Tools & Technologies 

  • Java
  • PHP
  • WPF framework
  • Grails
  • Node JS
  • AWS
  • Delphi
  • Parasoft
  • Apache JMeter
  • DevOps
  • IOS
  • Android
  • Salesforce
  • Sitefinity
  • Selenium

Key Features 

  • VAT functionalities to incorporate tax of respective European countries 
  • Support for diverse skills, and roles in different geographies globally 
  • Producer-consumer approach through Oracle Advanced Queue 
  • Successful partnership for client’s acquisition strategy 

Business Outcomes 

  • The built solution reduced the operational cost by 20% and reduced hosting & maintenance costs 
  • Reduced request processing time 
  • Alignment with the client technology & modernization roadmap 
  • Internalization of applications 
  • IT process and application standardization 
  • Over 150 concurrent sessions and 30,000 batch transactions 
  • Omnichannel experience 

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